10 ways to have a better conversation, Celeste Headlee

Every day, we’re having difficult conversations with patients, families, caregivers, and employees. They’re concerned about their health and what COVID-19 means for them, anxious about racial bias and injustice, and uncertain about how to get along with others during an election year. Join award-winning journalist and best-selling author Celeste Headlee as she shares 10 useful rules for having better conversations. She knows the ingredients of a great conversation: Honesty, brevity, clarity, and a healthy amount of listening. In this insightful talk, Celeste will help us understand how to have conversations that matter.

Advancing innovation in provider-payer value-based partnerships, Bill Miller, WellSky, CEO

To succeed in today’s value-based care environment, providers will need advanced capabilities that technology vendors traditionally have not provided. WellSky’s latest innovation equips caregivers with valuable insights that empower the right interventions, delivered at the right time to elevate clinical outcomes, improve patient satisfaction, and lower costs. Hear directly from providers who are partnering with WellSky to access the data, intelligence, care coordination, and best practices necessary to engage in performance-based partnerships and extend their value proposition to payers.