Name
The digital front door is no longer a luxury, it’s now a survival strategy
Description

As we continue to progress through the COVID-19 crisis and look ahead to the future we know that the “new normal” is going to be with us for some time come. Healthcare providers must now consider that enabling secure virtual patient and caregiver engagement and digital care team collaboration are essential. Join Shahid Shah, leading healthcare IT expert and Co-Founder and CTO for Citus Health for a fireside chat with Melissa Kozak, RN, CRNI, Co-Founder and CEO of Citus Health to learn how healthcare providers are adapting and what the “must-have” digital technology solutions and strategies are to not only survive, but thrive in this new environment.  This session will discuss practical use cases in which virtual care technology can help improve patient outcomes and satisfaction and better support care teams as they continue to work remotely: 

  • What patients expect from providers in the age of COVID-19
  • Why email and phone are not real-time enough to support patients, caregivers or care team members
  • Making the case for solutions that enable auto-escalation 
  • How to make live video sessions effective for so much more than telehealth
  • Contactless is a necessity for patients and providers 
  • Workforce barriers to adoption of next generation tools – what are the challenges and how can staff be trained / educated?
  • How family members caring for patients has changed in COVID-19 times, where existing technologies are failing extended care teams, and how we can meet those challenges
Session Type
On Demand Session
Tracks
Home Infusion, Specialty Pharmacy