10 ways to have a better conversation, Celeste Headlee

Every day, we’re having difficult conversations with patients, families, caregivers, and employees. They’re concerned about their health and what COVID-19 means for them, anxious about racial bias and injustice, and uncertain about how to get along with others during an election year. Join award-winning journalist and best-selling author Celeste Headlee as she shares 10 useful rules for having better conversations. She knows the ingredients of a great conversation: Honesty, brevity, clarity, and a healthy amount of listening. In this insightful talk, Celeste will help us understand how to have conversations that matter.