Patient communication trends and collection law changes (Home Infusion, Specialty Pharmacy)
Date & Time
Wednesday, September 14, 2022, 8:30 AM - 9:30 AM

Minor changes in the patient intake process can deliver significant results. An efficient intake process can deliver substantial benefits, including raising patient and staff satisfaction, decreasing data errors, and boosting collections. In this session, we will cover some best practices of intake, claims processing, patient communications, and collection of patient pay balances. We will start by covering the importance of collecting ALL the critical information at intake. Then we will discuss how the COLLECTPlus integration with CareTend facilitates communication with patients, improving customer satisfaction and improved cash recovery. To wrap up, we will highlight the new collection rules, what happens to an account sent to a collection agency, and what legal options you can use for larger balances.

Home Infusion, Specialty Pharmacy
Neptune D
Session slide deck